Shipping policy
Shipping Policy – Caroline Clarice
Delivery Information
At Caroline Clarice, we work hard to process and ship your order as quickly as possible while ensuring your items arrive safely.
Shipping Schedule
- Order Cut-Off Time: 5:00 PM (Eastern Standard Time – EST)
- Order Processing Time: 1–2 business days
- Estimated Shipping Time: 4–6 business days
- Shipping Cost: Free shipping on all orders within the United States
- Estimated Total Delivery Time: 5–8 business days
Once your order has been shipped, you will receive a confirmation email containing your tracking details so you can monitor your package during transit.
Free Shipping
We currently offer free shipping on all orders delivered within the United States.
Order Cancellations
If you need to cancel an order, please contact us within 24 hours of placing it by emailing:
📧 support@carolineclarice.com
If your order has already been dispatched, cancellation may no longer be possible. In that case, you may still return the item according to our Return Policy.
Please note that return shipping costs are the responsibility of the customer unless:
- The item is defective
- The wrong product was sent
- The issue was caused by our error
Damaged, Defective, or Incorrect Items
We sincerely apologize if your order arrives damaged, faulty, or incorrect.
If this happens, please contact our support team within 30 days of receiving your package at:
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos showing the issue
- A brief explanation of the problem
If the issue is confirmed to be our responsibility, we will provide a replacement or refund and cover any applicable return shipping costs.
Shipping Delays
Most orders arrive within the estimated 5–8 business day delivery window.
However, shipping carriers may occasionally experience delays beyond our control. If your order has not arrived after the estimated timeframe, we kindly ask that you allow an additional 2–3 business days before contacting us.
If your package still has not arrived after that period, please reach out to:
📧 support@carolineclarice.com
Our team will investigate the shipment and work toward a resolution as quickly as possible.